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  • What are the Christmas 2015 shutdown dates?

    NESP Ltd will close for the Christmas holidays on Tuesday 22nd December 2015 & reopen Monday 4th January 2016.

    To guarantee delivery before Christmas, please place your order for:

    • Cut & Edge Panels by Tuesday 15th December
    • Vetreo & Pinnacle Door by Friday 11th December

     

  • Am I safe putting my credit card details and personal data into your website?

    Yes, please see our Privacy Policy for further information. We are an established business and our site has been developed to be as secure as possible.

  • Where can I track my order?

    You will receive a confirmation of your order and payment within 48 hours of placing your order. At anytime you can check to see where your order is in our system by emailing sales@nesp.co.uk or calling 0845 634 9700 (weekdays 8am -5pm). Our Sales team will then confirm your order status

     

  • What are your opening times over Christmas and New Year?

    NESP Ltd are closed from December 23rd 2014 and re-open on January 5th 2015. Any orders placed during this period will be processed on our return.
    Merry Christmas and Happy New Year.

  • Do you guarantee your products and services?

    Yes we do. We guarantee that the material will perform as stated in the manufacturers product technical data sheets and we will also guarantee performance in service depending on the application and the demands placed on the product.

  • Why do you sell BLUM Products?

    We have found the quality of BLUM products to be the best in the industry.

  • Can I buy Blum products online?

    Yes, many of the BLUM products are available to buy online. If there is something specific you are looking for, please contact our Sales Office for our specialist advice tel: 0845 6349700.

  • Do you sell drawer bottoms?

    Yes, we sell individual drawer bases for the most popular Tandembox drawer widths. We also sell full sheets of 16mm Tandembox Grey Melamine Faced Chipboard (2750x2050mm) to furniture manufacturers.

  • Do you sell drawer backs?

    Yes, we sell Blum Steel Drawer Backs for the most popular drawer widths, and in varying heights.

  • Can you provide Drilling Jigs to put Blum Drawer Systems together?

    Yes, and we can suppy jigs for for Blum hinges too. Please contact our Sales Office for more information.

  • Can we have our Company name printed on Blum products?

    Yes, you can have your name and logo printed on Hinge cover caps and Tandembox cover caps. All we need is a high quality copy of your logo as a JPEG. Please contact our sales team for more information Tel 0845 6349700

  • Can I get a refund on Handles?

    Yes, please see our Terms & Conditions for full details

  • Do I receive screws with my new handles?

    Yes, you will receive a set of screws for each handle

  • Do you deliver overseas?

    Please contact our Sales Office with your enquiry, we can then confirm if we can deliver your order

  • How do I fit my handles?

    Fitting your new handles is very easy. All you need is a Tape Measure to measure the distance between each hole, a Power drill to drill 5mm diameter holes into your new doors and a screwdriver to tighten the screws.

  • How do I measure for my new handles?

    The measurements needs to be from the centre of each hole, not the overall length of the handle. All the measurements on website are based on the hole centres.

  • How fast can I get my handles?

    Please see our Delivery Information for further information on our delivery schedules or contact our sales office on 0845 6349700 sales@nesp.co.uk.

  • Which finish looks like Stainless Steel?

    ‘Brushed Nickel’ looks most like Stainless Steel

  • Can you supply a decor you don't stock?

    Yes, with our comprehensive knowledge of the MFC market we can supply almost any MFC decor from any manufacturer.

  • Can you supply edging tape in other widths?

    Yes, we can supply edging tapes in a variety of widths and thickness to match many of our stocked decors. Please contact our Sales Office with your enquiry.

  • Can you supply MFC in other thicknesses?

    Yes, many of our European suppliers can manufacturer any thickness subject to minimum quantities and lead times. Please contact our Sales Office with your enquiry.

  • I am looking for an unusual MFC décor, could you source one?

    Yes, because we are distributors for a wide range of different manufacturers we can find almost any decor you may need.

  • Where do you deliver?

    We deliver throughout the North of England and Scotland on our own delivery vehicles. For any enquiries out of our normal areas, please contact our Sales Office and we will be happy to discuss your requirements.

  • Can I buy Worktops online?

    Yes, our worktop ranges are available to buy online.

  • What size are the Mistral Splashbacks and Upstands?

    Splashbacks are 12mm x 3010 x 625mm or some decors are available in 2000 x 900mm. Upstands are 12mm x 75 x 3010mm and 12mm x 100mm x 3010mm.

  • Why do you sell Mistral Worktops?

    Mistral is a fantastic solid surface product, perfect for furniture manufacturers. It can be fitted using standard wordworking tools and does not require a specialist fabricator for fitting.

  • What sizes are the Mistral worktops available in?

    - 625mm x 3010mm
    - 900mm x 2000mm

  • Can I combine any colour door, from the range, with any of the edging tapes?

    Yes, the Pinnacle Door Collection is a completely custom made product. You can combine any colour door with any edging tape from the range, to give you a completely unique product. You can even use a combination of different door colours in one room. Have a look at the images on the site for examples

  • Can I get a refund on Doors?

    No, because of the personalised nature of the Pinnacle Door Collection & Vetreo Doors, orders cannot be cancelled or refunded if the cooling off period of 7 working days from date of order has been exceeded. Please see our Terms & Conditions for full details.

  • Can I have Angled Doors?

    Yes, pPlease contact our Sales Office with your enquiry sales@nesp.co.uk tel 0845 6349700.

  • Can I have Glass Doors?

    Yes, we can manufacture glass doors. Please contact our Sales Office for more information and prices sales@nesp.co.uk 0845 6349700

  • How are our Doors packaged?

    They are all wrapped in protective bubble wrap. Larger size doors and high gloss doors have protective foam strips attached around each edge, then are bubble wrapped. For large volume orders, doors can delivered on a pallet.

  • How do you match the cabinet End panels to the new doors?

    We can supply 18mm matching panels in any size. They can be attached to your existing units

  • How fast can I get my doors?

    Standard manufacturing time for our door ranges is 10-14 working days plus delivery.

  • I have non standard size units, can you supply doors and drawers?

    Yes, our doors are manufactured in any size you require (minimum and maximum sizes apply depending on decor and grain direction) .

  • FAQ (Pinnacle) - Is there a guarantee for the doors?

    Yes, so that you can be completely confident with your new doors, The Pinnacle Door Collection offers a 1 year guarantee for every door

  • What materials are used to make Pinnacle Doors?

    We use the highest quality 18mm Melamine Faced Chipboard, an industry standard material for manufacturing kitchens and doors. We edge the door in 2mm ABS (acrylonitrile butadiene styrene), the very latest edging material. It is non-toxic, shock-resistant, shatterproof and colourfast

  • Will the grain direction/pattern follow down from my drawer fronts onto my doors

    No, we cannot guarantee the grain pattern will follow on and match. The manufacturing process does not allow us to produce your doors in sequence. This process is used for maximum efficiency, therefore saving time and money. This saving is then passed onto you in our low prices and fast delivery time.

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Pinnacle House, Harelaw Industrial Estate, Annfield Plain, Stanley, County Durham, DH9 8UJ. Telephone: 0845 634 9700/ 01207 291960. Email: sales@nesp.co.uk